Challenge
WanderLens had a great product—but no social proof. Users wanted to see “real hidden gems,” not just app screenshots; winter downloads plummeted as travelers stuck to “popular spots.”
Big Platform Bias: 80% of target users (adventure travelers) said they “stick to TripAdvisor” for recommendations.
UGC Scarcity: The app had little user-generated content to prove its “hidden gems” were real.
Seasonal Drops: Winter downloads fell 40% (industry average) as travelers prioritized popular destinations.
